Anthropic released Cowork on Monday, a new AI agent capability that extends the power of its wildly successful Claude Code tool to non-technical users — and according to company insiders, the team ...

Anthropic launched Cowork, bringing the autonomous capabilities of its developer-focused Claude Code tool to non-technical users through a desktop application.

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or they relied on the embedded desktop that came with their contact center ...

Microsoft’s Agent Mode is now live in Excel for Windows and Mac, bringing model choice, web search, and deeper Copilot ...

ATLANTA--(BUSINESS WIRE)--Within the first year of engaging Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service ...