Tech Zone 360

Why Use an Auto Dialer for Your Call Center?

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...
JD Supra

Nobody knows what an autodialer is under the Telephone Consumer Protection Act – and that’s a problem

More than a year has passed since the Federal Communications Commission (FCC) ended its supplemental comment period aimed at providing guidance on the definition of an “automatic telephone dialing ...
Forbes

This Supreme Court Ruling May Let More Companies Harass You Through Robocalls — Here’s What To Do

The Supreme Court issued a ruling earlier this month that may allow companies to skirt the Telephone Consumer Protection Act (TCPA). A Supreme Court ruling earlier this month on a key consumer rights ...
EDN

Five9 Adds Auto Dialing to On-Demand Suite

California-based Five9 has released the latest version of its flagship on-demand Five9 Virtual Call Center Suite. And in this version the company has added Auto Dialer to its suite. Auto Dialer lets ...
No Jitter

Supreme Court Takes on Auto-Dialing

Though decided on April 1, the Supreme Court’s ruling in the case of Facebook v. Duguid et. al was no April Fools for those against the business practice of sending telemarketing text or phone ...