Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

Insurance is a multi-faceted industry. Landing new accounts takes a significant amount of time and money, a skilled sales team and diligent work ethic. New accounts are very important to an insurance ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers 1 and ...