Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Trinnov Audio recently announced that industry veteran Chrisanne Rhodes has joined the Trinnov team as customer support manager, Americas. In this newly created role, Rhodes is responsible for ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Jerri Bowles is leading the state's effort to use technology to connect Missourians with jobs. Bowles, the customer support unit manager at the Missouri Department of Higher Education and Workforce ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still ...