And two other tricky workplace dilemmas.

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

As a self-employed professional, I’ve learned the hard way that saying “yes” to every client can lead to a world of stress. Through trial and error, I’ve discovered three foolproof strategies to ...

Have you ever come across a consumer that you just can't connect with because they're upset? Customer service is essential to have a successful business that can grow, but there are times when empathy ...

Years ago, I hired a soft-spoken project manager who would bend over backwards for customers. He was a customer advocate, born and bred. He had many years of experience in managing website development ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.

Clients come in all types. Some come to you looking for portfolio management, others emphasize retirement planning, and many seek both. Still others simply want someone to hold their hand while they ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...