Microsoft's September release for Dynamics 365 Customer Insights brought the availability of triggers for Microsoft Flow, better performance for the Power BI Connector, and the ability to reorder and ...

A deep understanding of the customer journey is the foundation of a great customer experience. Dynamics 365 provides a comprehensive view of customer interactions across various touchpoints, enabling ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

Microsoft today at its annual Ignite conference in Seattle introduced updates to Copilot for Dynamics 365 to help marketing, sales, and field service professionals provide better customer experiences.

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Organizations increasingly are using Dynamics 365 -- from ExxonMobil in the energy industry and Virgin Atlantic in transportation to the Miami Heat professional basketball team in sports, according to ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

Microsoft released quite a few updates for its Dynamics 365 suite of enterprise services last month. Some of these include a slew of bug fixes for Project Service Automation, accessibility ...