Despite falling auto insurance rates, customer satisfaction with claims handling remains surprisingly flat.

Insurance is a protection you pay for, but hope you never need. It is there in case of a car crash to address repairs, medical costs, and property damage. But when you need financial support, will ...

Auto insurance claims can involve complex legal issues. You cannot count on insurance company representatives to provide accurate information since they are ultimately interested in protecting their ...

Over the past few years, widespread flooding, wildfires, and violent storms have affected not only people’s homes but also their cars. Meanwhile, the number of crashes on U.S. roads has remained ...

Although you were involved in an accident, you may not know exactly why things happened the way they happened. So, don't speculate. When police officers or insurance agents ask questions, answer them ...