When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

For job hunters, getting called for an interview is a great feeling — but getting a call for a second interview is even better. Although you prepared for your first interview by rehearsing your ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...