When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

AARP Oregon is urging the Social Security Administration (SSA) to reverse planned changes to customer service, set to start April 14. "These changes will cause longer wait times and more inconvenience ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Allie Kelly Every time Allie publishes a story, you’ll get an alert straight to your inbox!