You’ve put your resume in for a job opening, and now you’ve got your first bite — a phone interview. The phone interview doesn’t happen in every application/interview process, but you might encounter ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

Phone screening is an important part of hiring new employees. It is the first brief interview conducted with a job candidate. Employers use these phone calls to see who will move on to the next stage ...

At some point in your next job hunt, it’s possible that you’ll encounter a phone interview as part of the hiring process. These 20 phone interview tips that guarantee you the job feature key ways to ...

Before you face the hiring manager, you’ll probably spend some time on the phone with the company’s HR department. Here’s what it takes to win them over. In my many years as a recruiting manager, ...

Either way, the phone interview is likely a precursor to some kind of physical meeting, before significant time and resources are invested. The main goal of a phone interview is usually to see if you ...