The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Kana Software, a provider of customer service solutions, today announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based Web customer service and customer ...

eGain (OTCBB: EGAN), a leading provider of cloud and on-site customer interaction hub software, today announced it has been positioned by Gartner, Inc. in the "Leaders" quadrant of the "Magic Quadrant ...

Who are the players in web customer service applications? How are they positioned to help you over the long haul? Read this magic quadrant report to find out. Gartner Magic Quadrants are a culmination ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

eGain's 2010 State of Customer Service Study evaluated multiple aspects of web self-service and contact center customer service of 175 leading enterprises in the U.S. and Canada. These companies are ...

Dolphin Dynamics has released the new Web Customer Service module for Dolphin Travel Manager. This latest addition to the Dolphin product range empowers travel agents to more effectively compete in ...