Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps satisfaction intact.

KENMORE, N.Y. (WIVB) — Excitement filled the doorways of the Charter School for Applied Technologies as students and staff stepped into the first chapter of the school year. “We’re going to make a lot ...

As South Korea’s annual College Scholastic Ability Test (CSAT) approaches, 2007-born K-pop idols are taking different paths when it comes to higher education. IVE’s Leeseo has decided not to sit for ...

To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...