Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Having to make a call to an IT help desk is almost always because something has gone wrong. If you’ve ever spent hours trying to solve an IT problem, it’s most likely the case that you’re not using ...

The help desk is a hotbed of activity these days. Despite the average person’s growing technical acumen, workers still rely on corporate help when systems crash, applications bewilder and any number ...