Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

AffirmedRx’s Chief Information Officer, Laurel Cipriani, brings a unique clinical and technological perspective to this ...

Transparency International will release its annual Corruption Perceptions Index (CPI) at 07:01 Central European Time on ...

By putting transparency, authenticity and human connection at the center of their AI strategies, brands can transform AI from a potential liability into a long-term trust advantage. Those who forget ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Transparency without context creates noise, not clarity. Interpret the story behind the data before sharing it widely. During a crisis, it can be tempting to process your fears and anxieties out loud ...

Today, when people are left in the dark, they don’t stay quiet, Jennifer Simpson Carr and Brenda Plowman write—they fill in the gaps. In an environment where silence often breeds suspicion, and ...

The researchers stressed the lack of openness in the top climate risk publications doesn’t indicate flawed research or ...

Healthcare is the only industry in which consumers are completely unaware about the price of a service they are purchasing until after the fact, when the medical bills arrive. Patients, however, want ...