At almost any job, one quickly learns that the public perception of an industry or profession is generally flawed in some way ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

WASHINGTON, Nov 24 (Reuters) - U.S. President Donald Trump said he held a "very good" phone call with Chinese President Xi Jinping on Monday during which the leaders discussed the war in Ukraine, ...

Jon M. Chu isn’t shy about it — the second half of his two-film adaptation is the one where he tears down walls. Literally. One of the film’s most talked-about sequences — the split-door staging of ...

A couple of months ago, reports claimed that Activision leadership wasn't particularly bothered about the hype surrounding Battlefield 6. Even in its off years, the Call of Duty franchise has seemed ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Sage Homes is a United Kingdom-based affordable housing provider committed to operational efficiency and customer-centric service delivery. “We recently built a new contact center and we’re expecting ...

Peter Thomas Sidoti - Sidoti & Company, Inc. Cody Slach - Gateway Group, Inc. Good morning, everyone, and thank you for participating in today's conference call to discuss Sow Good financial results ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.